Privacy Policy

1. Who we are

Luxific Lighting is a professional lighting manufacturer and supplier. For the purposes of applicable privacy law, Luxific Lighting is the controller of personal information collected through this website unless another party is identified at the point of collection.

2. Personal information we collect

Information you provide

• Name, email address, phone or WhatsApp number, country, company information and inquiry details.
• Files you choose to attach to a contact, quotation or download-request form.
• Billing, shipping, order and transaction information if online ordering is available and you place an order.
• Any other information you send to us by email, telephone, messaging services or through this website.

Information collected automatically

When you use the website, our systems and service providers may process IP address, device and browser type, operating system, referring page, pages viewed, timestamps, language preference, cookie identifiers and security or anti-spam signals. We use this information to operate, protect and improve the website.

3. How and why we use personal information

• To answer inquiries, prepare quotations, provide requested catalogues or downloads, and communicate about products and services.
• To take steps at your request before entering into a contract and to perform contracts, orders or customer-service obligations.
• To maintain form submissions, prevent spam, detect abuse and protect the security and availability of the website.
• To comply with tax, accounting, regulatory and other legal obligations and to establish, exercise or defend legal claims.
• To send marketing communications only where permitted by law and, where required, after obtaining separate consent. You may opt out at any time.

Depending on the context and your location, our legal bases include your consent, taking steps before or performing a contract, compliance with legal obligations, and our legitimate interests in operating and securing our business and responding to business inquiries.

4. Cookies and similar technologies

This website uses cookies and similar technologies that are necessary for core functions such as WordPress and WooCommerce sessions, language preferences, form security and site performance. Forms may use Google reCAPTCHA to reduce spam and abuse; Google may process device and usage information under its own Privacy Policy.

As of the effective date above, we do not intentionally use advertising cookies or analytics cookies on this website. If we introduce non-essential analytics, advertising or personalization technologies, visitors in regions where consent is required will be offered a consent choice before those technologies are activated.

You can delete or block cookies using your browser settings. Blocking essential cookies may prevent parts of the website, forms or shopping functions from working correctly.

5. How we share personal information

We do not sell or rent personal information. We may share it only as reasonably necessary with:

• Employees and authorized representatives who handle sales, support, orders and website administration.
• Service providers supporting hosting, email delivery, website maintenance, translation, security, spam prevention, logistics, payment processing or professional advice.
• Authorities, courts or other parties where required by law, necessary to protect rights and safety, or connected with a business reorganization.

Service providers are expected to process information only for the relevant service and to protect it appropriately.

6. International data transfers

Luxific Lighting is located in China and uses service providers that may operate in other countries. Your information may therefore be processed outside your home country, including outside the European Economic Area. Where required, we rely on appropriate safeguards such as contractual protections, adequacy decisions or other transfer mechanisms recognized by applicable law.

7. How long we keep information

We retain inquiry and form-submission records only as long as reasonably necessary to respond, follow up and maintain business records—generally for up to 24 months after the last meaningful interaction, unless an active business relationship or legal requirement justifies a longer period. Order, accounting and legal records may be retained for the period required by applicable law. Security logs are normally kept for a shorter period unless needed to investigate an incident.

8. Your privacy rights

Depending on your location, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information, and to object to certain processing. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing.

To exercise a right, email sales@luxificlighting.com. We may need to verify your identity before completing a request. European Economic Area and UK residents may also lodge a complaint with their local data-protection authority.

9. Security, children and external links

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children. The website may link to third-party websites; their privacy practices are governed by their own policies.

10. Changes and how to contact us

We may update this Privacy Policy when our services, technologies or legal obligations change. The effective date at the top will show when the latest version applies.